Shipping Policy

At Vero Choice, we aim to make shipping simple, reliable, and transparent for customers in the United States and United Kingdom.

This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated processing times, delivery timeframes, tracking, delays, and other important shipping information.

Where We Ship

United States

Vero Choice ships eligible products to customers throughout the United States.

Available delivery locations may vary depending on the product, inventory location, shipping provider, and other logistical factors.

United Kingdom

Vero Choice ships eligible products to customers throughout the United Kingdom.

Certain remote or restricted locations may have different delivery options or timeframes.

International Shipping

Our primary markets are currently the United States and United Kingdom.

If international shipping becomes available for additional countries, the applicable shipping options and costs will be displayed during checkout.

Order Processing

Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing may take longer during:

  • Sales and promotional periods
  • Holidays
  • High-volume shopping periods
  • Product launches
  • Unexpected operational circumstances

Orders are not normally processed or dispatched on weekends or public holidays.

Order Verification

In certain circumstances, additional information may be required to verify an order before it can be processed.

This may result in a longer processing time.

Delivery Times

United States

Estimated delivery time is generally:

5–10 business days

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been offered at checkout.

United Kingdom

Estimated delivery time is generally:

5–10 business days

Actual delivery times may vary depending on the destination, shipping carrier, product availability, and other circumstances.

Estimated Delivery Time

Delivery estimates generally begin after the order has been processed and dispatched.

For example:

Order Processing: 1–3 business days
Estimated Transit: 5–10 business days

The total estimated timeframe may therefore be approximately 6–13 business days.

Shipping Costs

Shipping Charges

Shipping costs may vary depending on:

  • Delivery destination
  • Product
  • Order size
  • Shipping method
  • Promotional offers
  • Current shipping arrangements

Any applicable shipping charges will generally be displayed during checkout before the order is completed.

Free Shipping

From time to time, Vero Choice may offer free shipping promotions for selected products, orders, or destinations.

Where free shipping is available, the applicable terms will be displayed on the website or during checkout.

Order Tracking

Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

Customers can use the provided tracking information to monitor the progress of their shipment.

Tracking Delays

Sometimes tracking information may not update immediately.

A delay in tracking updates does not necessarily mean that an order has stopped moving.

Shipping carriers may take additional time to scan or update shipment information during transit.

Delivery Delays

Unexpected Delays

Although we work to provide accurate delivery estimates, delays can occasionally occur.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs or regulatory procedures
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Unexpected operational issues
  • Other circumstances outside our reasonable control

If a shipment is delayed, the delivery timeframe may extend beyond the original estimate.

Address Information

Providing the Correct Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

  • Full name
  • Street address
  • Apartment, unit, or building number
  • City
  • State or county
  • Postal or ZIP code
  • Any other required delivery information

Vero Choice is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Address Changes

If you need to change your shipping address after placing an order, please make the request as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Failed Delivery

Returned or Undeliverable Packages

A package may be considered undeliverable if:

  • The address is incorrect
  • The address is incomplete
  • The recipient cannot be located
  • The carrier cannot access the delivery location
  • The package is refused
  • The package remains unclaimed

If an order is returned to us because of incorrect information or circumstances attributable to the customer, additional shipping charges may apply if reshipment is requested.

Any refund for an undeliverable order will be handled in accordance with our Refund & Return Policy and applicable law.

Lost Packages

Shipment Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members
  • With neighbors
  • Any designated safe-place location
  • With the relevant shipping carrier

If the package still cannot be located, further investigation may be required.

Package Lost During Transit

If tracking indicates that a package has been lost during transit, Vero Choice may work with the relevant shipping provider to investigate the shipment and determine an appropriate resolution.

The resolution may depend on the circumstances, shipping provider, order information, and applicable law.

Damaged Packages

What to Do If Your Order Arrives Damaged

If your package arrives visibly damaged:

  • Take photographs of the packaging.
  • Take photographs of the damaged product.
  • Keep the original packaging.
  • Report the issue as soon as reasonably possible.
  • Provide order details and supporting information if requested.

Please refer to our Refund & Return Policy for additional information regarding damaged or defective products.

Split Shipments

Multiple Packages

Depending on product availability, inventory locations, and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking information.

This does not necessarily mean that an item is missing from your order.

Product Availability

Processing Out-of-Stock Items

If an item becomes unavailable after an order has been placed, we may need additional time to fulfill the order.

Depending on the circumstances, we may:

  • Wait for inventory to become available
  • Offer an alternative product where appropriate
  • Cancel the affected item
  • Provide an applicable refund

Customers will be notified where an order requires a significant change.

Taxes, Duties & Charges

United States

Applicable taxes may be calculated and collected according to the customer's location and applicable requirements.

United Kingdom

Applicable taxes and charges may be handled according to the relevant product, destination, order value, and applicable UK requirements.

Where additional charges are applicable and known at checkout, relevant information may be presented before the purchase is completed.

Holidays and Peak Periods

Seasonal Delays

During periods such as:

  • Black Friday
  • Cyber Monday
  • Christmas
  • New Year
  • Major promotional campaigns
  • Other high-volume shopping periods

Order processing and delivery may take longer than normal due to increased demand.

We recommend placing orders early during major shopping periods when delivery is time-sensitive.

Shipping Restrictions

Restricted Locations

Some products may not be available for delivery to certain locations due to:

  • Carrier restrictions
  • Product-specific shipping requirements
  • Local regulations
  • Geographic limitations
  • Other logistical restrictions

If a particular destination cannot be served, the applicable shipping option may not be available during checkout.

Changes to Shipping Information

Policy Updates

Vero Choice may update this Shipping Policy from time to time to reflect changes in:

  • Shipping providers
  • Delivery services
  • Processing procedures
  • Product availability
  • Shipping destinations
  • Applicable laws and regulations

The latest version published on this page will apply to future orders.

Our Shipping Commitment

Reliable and Transparent Delivery

Our goal is to provide customers with a straightforward shipping experience from checkout through delivery.

We aim to:

  • Process orders efficiently
  • Provide accurate shipping information
  • Offer tracking where available
  • Work with reliable shipping providers
  • Communicate important shipping updates
  • Resolve shipping-related issues as reasonably possible

Serving the USA & UK

Vero Choice is focused on providing customers in the United States and United Kingdom with convenient access to our growing range of products.

We appreciate your trust in Vero Choice and will continue working to make every part of your shopping experience as simple and dependable as possible.