FAQ's

1. What is Vero Choice?

Vero Choice is an online store serving customers across the United States and United Kingdom. We offer a growing range of products across fitness, beauty, lifestyle, home, accessories, and other categories.

2. Where does Vero Choice ship?

We currently focus on shipping products to customers in the USA and UK. Available destinations may vary depending on the product and delivery location.

3. What products does Vero Choice sell?

Our selection includes products from different categories, such as:

• Fitness and workout
• Beauty and personal care
• Home and lifestyle
• Accessories
• Everyday products
• Other useful and trending items

Our product range continues to evolve.

4. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing may take longer during holidays, promotions, sales events, or periods of unusually high order volume.

5. How long does delivery take?

Estimated delivery times are generally:

• USA: 5–10 business days
• UK: 5–10 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances.

6. Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please note that tracking may take some time to become active after the carrier receives the package.

7. How can I track my order?

If tracking is available for your shipment, you can use the tracking information provided after dispatch to monitor your package's progress.

8. What should I do if my tracking information has not updated?

Tracking information may occasionally take time to update.

If there has been no update for an extended period, the shipment may require further investigation. Carrier delays and transportation issues can sometimes affect tracking updates.

9. What happens if my package is delayed?

Delivery estimates are not guaranteed unless a specific guaranteed delivery service has been offered.

Delays can occur because of:

• Shipping carrier issues
• Weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect delivery information
• Other circumstances outside our reasonable control

10. What happens if my package shows as delivered but I haven't received it?

First, check your mailbox, delivery area, property, designated safe location, and with household members or neighbors.

You can also contact the relevant delivery carrier for additional information.

If the package still cannot be located, further investigation may be required.

11. What happens if my order arrives damaged?

Please take clear photographs of the damaged product and packaging and keep the original packaging where possible.

Notify us as soon as reasonably possible so the issue can be reviewed and an appropriate solution can be determined.

12. What if I receive the wrong product?

If you receive an incorrect product, please provide your order details and information about the item you received.

After reviewing the issue, an appropriate solution may include a replacement, correction, or refund.

13. Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to our Refund & Return Policy and applicable consumer protection laws.

Certain products may have specific return conditions or exclusions.

14. Can I return an item if I change my mind?

Eligible products may be returned because of a change of mind, subject to the applicable return period and legal requirements.

Products should generally be unused and returned in appropriate condition.

15. Are all products eligible for return?

No. Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, condition, or applicable legal restrictions.

Any mandatory consumer rights remain unaffected.

16. How do I request a return?

To request a return, provide the relevant order information and explain the reason for the return.

You may also be asked to provide photographs or additional information before return instructions are provided.

17. Should I send my return without receiving instructions?

No. Please wait for return instructions before sending a product back.

Sending a package to an incorrect or unauthorized return location may delay the processing of your request.

18. Who pays for return shipping?

Return shipping responsibility depends on the reason for the return.

For defective, damaged, or incorrect products, an appropriate return solution may be provided in accordance with applicable law.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law.

19. How long does it take to receive a refund?

Once an eligible return has been received and approved, the refund will be processed.

After processing, the time required for the money to appear in your account depends on your bank or payment provider.

20. How will I receive my refund?

Approved refunds will generally be issued to the original payment method used for the purchase, where possible.

21. Can I exchange a product?

Depending on the product and circumstances, we may offer a replacement or exchange for an eligible item.

If the same product is unavailable, another appropriate resolution may be offered.

22. Can I cancel my order?

If you need to cancel an order, please make the request as soon as possible.

Cancellation cannot always be guaranteed once an order has entered processing or has already been shipped.

23. Can I change my shipping address after ordering?

Please provide accurate shipping information when placing your order.

If you need to change your address, request the change as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch.

24. What happens if I enter the wrong address?

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if reshipment is required.

25. Do you offer free shipping?

Free shipping may be available for selected products, orders, or promotional periods.

If free shipping applies to your order, the relevant offer and conditions will be displayed on the website or during checkout.

26. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, device, payment provider, and other factors.

27. Is my payment information secure?

Payments may be processed through third-party payment providers that use their own security systems and procedures.

Vero Choice generally does not directly store complete payment card details on its own systems.

28. Do prices include taxes?

Applicable taxes may depend on your location, product, order value, and relevant tax requirements.

Any applicable charges that are calculated at checkout will be shown before you complete your purchase where required.

29. Can product colours look different from the website?

Yes. We make reasonable efforts to display products accurately, but colours may appear slightly different depending on your device, screen settings, lighting, photography, or product batches.

30. Are product specifications always exactly the same?

We aim to provide accurate product information.

However, manufacturers or suppliers may occasionally make changes to packaging, measurements, materials, colours, or specifications.

31. What happens if a product goes out of stock?

Product availability can change at any time.

If an item becomes unavailable after an order has been placed, we may contact you regarding an appropriate solution, which may include waiting for availability, offering an alternative where appropriate, or providing an applicable refund.

32. Can I purchase a product as a gift?

Yes. You can generally place an order for delivery to another person.

Make sure the recipient's shipping information is accurate when completing your order.

33. Does Vero Choice sell products from multiple categories?

Yes. Vero Choice is intentionally designed as a multi-category store.

Our categories may include fitness, beauty, home, lifestyle, accessories, and other products.

34. Will Vero Choice add new products?

Yes. We regularly review and expand our product selection.

New categories and products may be introduced as the store grows and customer needs change.

35. Can I suggest a product for Vero Choice?

We welcome ideas and suggestions for products that customers would like to see.

Product suggestions may be considered as we review future additions to our catalogue.

36. Does Vero Choice only operate in the USA and UK?

The USA and UK are our primary markets. Availability for other countries may vary depending on our shipping arrangements and product availability.

37. Do you offer promotions or discounts?

Vero Choice may offer promotions, discounts, special offers, or seasonal deals from time to time.

Promotional terms may vary by product, order, customer, and campaign.

38. Can promotional offers be combined?

Not all promotions can be combined.

Unless specifically stated otherwise, promotional offers may have individual terms and conditions that determine whether they can be used together.

39. How can I stay updated about new products and offers?

You can follow Vero Choice through our available online channels or subscribe to promotional communications where available.

This can help you stay informed about new products, offers, and store updates.

40. Why should I choose Vero Choice?

Vero Choice is built around a simple idea: providing customers with products worth choosing.

We aim to offer:

• A growing product selection
• Multiple categories
• Convenient online shopping
• Clear product information
• Service for customers in the USA and UK
• New products and categories over time

Vero Choice — Discover More. Choose Better.